Refund & Return Policy

At Oliva Farms, we are committed to delivering quality products to your family. Since many of our products are food and consumable items, returns are accepted only in specific situations.

1. Damaged or Incorrect Products

If you receive a damaged, defective, tampered, expired, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Order number

• Photos/videos of the package and product

• Description of the issue

2. Return Eligibility

A return or replacement may be considered when:

• The wrong product was delivered

• The product arrived damaged

• The package was visibly tampered with

• The product has a confirmed quality issue

3. Non-Returnable Products

For hygiene and food-safety reasons, opened or used food products generally cannot be returned unless the product is damaged, defective, incorrect, or has a verified quality issue.

4. Replacement

Where eligible, Oliva Farms may provide a replacement product after reviewing the complaint.

5. Refunds

If a refund is approved, it will generally be processed to the original payment method. Processing time may depend on the payment provider or bank.

6. Cancellation

Orders may be cancelled before dispatch, subject to order status. Once an order has been dispatched, cancellation may not be possible.

7. Incorrect Delivery Address

Customers are responsible for providing the correct delivery address. Additional shipping charges may apply if an order needs to be re-shipped because of an incorrect or incomplete address.

8. Contact Us

For return, replacement, or refund assistance, please contact Oliva Farms through the Contact Us section of our website with your order details.

Oliva Farms
From Farms to Family Table