Privacy Policy

Oliva Farms (“Oliva Farms”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information such as:

• Name

• Phone number

• Email address

• Billing and delivery address

• Order and transaction details

• Information you provide when contacting customer support

Payment information may be processed securely by our payment service providers. Oliva Farms does not normally store your complete card, UPI, or banking credentials.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Confirm payments and transactions

• Communicate with you about your orders

• Provide customer support

• Process returns, refunds, or replacements

• Improve our products, website, and services

• Prevent fraud, misuse, or unauthorized transactions

• Send promotional communications where permitted and where you have provided appropriate consent

3. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers who help us operate our business, including:

• Payment gateways

• Delivery and logistics partners

• Shopify and website service providers

• Technology and customer-support providers

These providers receive only the information reasonably required to perform their services.

We may also disclose information where required by applicable law, regulation, legal process, or government authority.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember preferences

• Understand website usage

• Improve website performance

• Support relevant marketing and advertising activities

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Marketing Communications

If you have opted to receive promotional communications, we may contact you by email, SMS, WhatsApp, or other available communication channels about products, offers, or updates.

You may request to stop promotional communications at any time.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, comply with legal and accounting requirements, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including requesting access to, correction of, or deletion of certain information.

You may also contact us regarding withdrawal of consent or promotional communications.

9. Children's Privacy

Our website and services are not intentionally directed toward children. We do not knowingly collect personal information from children without appropriate consent.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

We recommend reviewing their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Oliva Farms through the contact details provided on our website.

Oliva Farms
India