We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rjr.olivafarms@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rjr.olivafarms@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rjr.olivafarms@gmail.com.

Return & Refund Policy

At Oliva Farms, we are committed to delivering fresh, genuine and quality products to our customers.

1. Return Eligibility

Due to the nature of our food products, we generally do not accept returns for change of mind, incorrect selection, taste preference, or opened products.

Returns or replacements may be accepted in the following cases:

• Product received is damaged or leaked.

• Wrong product was delivered.

• Product is missing from the order.

• Product received is defective or otherwise not fit for consumption.

2. Reporting a Problem

Please contact Oliva Farms within 48 hours of delivery if you receive a damaged, incorrect, missing or defective product.

Please provide:

• Order number

• Photos of the product and packaging

• A short description of the issue

• Video evidence, where applicable

Our team will review the request and determine whether a replacement or refund is applicable.

3. Refunds

If your refund is approved, the refund will be processed after verification.

For prepaid orders, the eligible refund will generally be credited to the original payment method.

For Cash on Delivery orders, we may request valid bank/payment details to process the refund.

The time taken for the amount to appear in your account may depend on your bank or payment provider.

4. Replacement

Where appropriate, Oliva Farms may provide a replacement instead of a refund, particularly for products that were damaged, incorrectly delivered or missing.

Replacement is subject to product availability.

5. Non-Returnable Products

For hygiene, safety and quality reasons, we generally cannot accept returns for:

• Opened or used food products

• Products damaged after delivery due to improper storage or handling

• Products returned because of change of mind

• Products ordered incorrectly by the customer

• Products where the complaint is based only on taste or personal preference

6. Damaged Package

If your package appears damaged at the time of delivery, please take photographs before opening it and contact us as soon as possible.

7. Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation may not be possible.

If an eligible cancellation is approved, the applicable refund will be processed according to the payment method used.

8. Shipping Charges

If the issue is due to an error on the part of Oliva Farms, such as delivery of a wrong or damaged product, applicable shipping charges may be refunded.

Shipping charges are generally non-refundable for customer-initiated cancellations or returns that are not caused by an Oliva Farms error.

9. Contact Us

For return or refund requests, please contact Oliva Farms through the contact details provided on our website.

Please mention your order number in all return or refund requests.

Oliva Farms reserves the right to review each request and determine eligibility based on the circumstances of the order and applicable laws.