Terms of service

Terms of Service

Welcome to Oliva Farms. These Terms of Service (“Terms”) govern your use of the Oliva Farms website and your purchase of products through our online store.

By accessing or using our website, you agree to these Terms. If you do not agree, please do not use our website.

1. About Oliva Farms

Oliva Farms operates an online store offering food and related products, including cold-pressed oils, spices, ghee, honey, jaggery, dry fruits, seeds, millets, rice, pulses, flours, and healthy snacks.

Product availability may vary from time to time.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, weights, prices, and other information displayed on our website are accurate.

However:

  • Product images may vary slightly from the actual product or packaging.

  • Natural products may vary in colour, texture, aroma, or appearance.

  • Product availability may change without prior notice.

  • Packaging may be updated from time to time.

Customers should review the product information and applicable labels before purchasing.

3. Orders

When you place an order, you are making an offer to purchase the selected products.

We reserve the right to accept, reject, or cancel an order in circumstances including:

  • Product availability issues

  • Incorrect pricing or product information

  • Suspected fraudulent or unauthorized transactions

  • Delivery limitations

  • Technical or system errors

If we cancel a prepaid order, the applicable amount will be refunded through the appropriate payment method.

4. Pricing and Payments

All prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, shipping charges, and other charges may be displayed during checkout.

Payments may be processed through third-party payment providers. Oliva Farms does not normally have access to or store your complete card or banking credentials.

5. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated timeframe displayed at checkout.

Delivery times may vary because of:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Operational disruptions

  • Events beyond our reasonable control

Once an order has been handed over to the delivery partner, delays caused by the courier may be outside Oliva Farms' direct control.

6. Cancellation

Orders may generally be cancelled before dispatch.

Once an order has been shipped, cancellation may not be possible.

Any eligible refund will be processed according to our Return & Refund Policy.

7. Returns, Refunds and Replacements

Because our products are primarily food and consumable products, returns are generally not accepted for change of mind, incorrect selection, opened products, taste preference, or improper storage.

If you receive a damaged, incorrect, missing, or defective product, please contact us within the period specified in our Return & Refund Policy.

Approved claims may qualify for a replacement or refund.

8. Customer Responsibilities

You agree to:

  • Provide accurate name, contact, billing, and delivery information.

  • Ensure someone is available to receive the order where required.

  • Use products according to the instructions and applicable product labeling.

  • Store food products appropriately after delivery.

  • Not use the website for unlawful, fraudulent, or abusive activities.

Oliva Farms is not responsible for problems caused by incorrect customer information, improper storage, misuse, or handling after delivery.

9. Website Use

You must not:

  • Attempt to gain unauthorized access to our website or systems.

  • Introduce malicious software or harmful code.

  • Copy, reproduce, or misuse our website content without permission.

  • Use the website for fraudulent or unlawful purposes.

  • Interfere with the normal operation of the website.

10. Intellectual Property

All website content, including the Oliva Farms name, logo, branding, photographs, graphics, text, product descriptions, and other materials, belongs to Oliva Farms or its respective licensors unless otherwise stated.

You may not reproduce, modify, distribute, or commercially use such content without prior written permission.

11. Third-Party Services

Our website may use third-party services such as Shopify, payment gateways, shipping providers, analytics services, and other technology providers.

Your use of those services may also be subject to their respective terms and policies.

12. Promotions and Offers

Promotional offers, discounts, coupons, and special pricing may have additional conditions.

Oliva Farms reserves the right to modify, suspend, or withdraw an offer where permitted by applicable law.

Unless specifically stated otherwise, promotional offers cannot be combined.

13. Limitation of Liability

To the extent permitted by applicable law, Oliva Farms will not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, technical failures, natural events, or other disruptions.

Nothing in these Terms is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited under applicable law.

14. Force Majeure

Oliva Farms will not be liable for failure or delay in performing its obligations where the failure or delay results from circumstances beyond our reasonable control, including natural disasters, government actions, strikes, transportation disruptions, technical failures, or other unforeseen events.

15. Changes to These Terms

We may update these Terms from time to time.

The updated version will be published on this page with a revised “Last Updated” date. Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Any disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable Oliva Farms business location, subject to applicable consumer protection laws.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact Oliva Farms through the contact details provided on our website.

Oliva Farms
India