Shipping policy

Shipping Policy

Last Updated: August 23, 2026

At Oliva Farms, we aim to deliver your orders safely, securely, and as quickly as reasonably possible.

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment or order confirmation.

Orders placed on Sundays, public holidays, or during exceptional circumstances may take additional time to process.

2. Delivery Time

After dispatch, delivery generally takes approximately 2–7 business days, depending on the delivery location and courier service.

Remote locations may require additional delivery time.

The delivery estimate shown at checkout may vary depending on the destination and availability of courier services.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

We may offer free shipping on selected orders, products, locations, or promotional periods. Any applicable free-shipping conditions will be clearly displayed on the website.

4. Delivery Areas

We currently aim to deliver products to serviceable locations across India.

Delivery availability may depend on the PIN code and courier coverage.

If your location is not serviceable, we may be unable to accept or complete the order.

5. Tracking Your Order

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information to follow the status of your shipment.

6. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur because of:

  • Courier or logistics issues

  • Weather conditions

  • Public holidays

  • High-demand periods

  • Incorrect or incomplete delivery information

  • Natural disasters or other unforeseen events

  • Circumstances beyond our reasonable control

A delivery delay does not automatically qualify an order for cancellation or refund.

7. Incorrect Address

Customers are responsible for providing accurate delivery information, including:

  • Name

  • Complete address

  • PIN code

  • Phone number

If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional delivery charges may apply for re-shipment where applicable.

8. Damaged or Incorrect Delivery

If you receive a package that appears damaged, leaking, tampered with, or contains an incorrect product, please take photographs of the package and product and contact Oliva Farms within 48 hours of delivery.

Please provide your order number along with photographs or other relevant evidence.

We will review the issue and, where applicable, arrange a replacement or refund in accordance with our Return & Refund Policy.

9. Missing Items

If an item appears to be missing from your order, please contact us within 48 hours of delivery with your order number and details of the missing item.

We will investigate the matter and provide an appropriate resolution where the claim is verified.

10. Cash on Delivery

Where Cash on Delivery (COD) is available, additional conditions or charges may apply.

COD availability may vary by location and order value.

Repeated refusal or non-acceptance of COD orders may result in COD being unavailable for future orders.

11. Changes to Shipping Policy

Oliva Farms may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, courier partners, or applicable requirements.

The latest version will always be published on this page.

12. Contact Us

For questions regarding shipping or delivery, please contact Oliva Farms through the contact details provided on our website.

Oliva Farms
India